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FAQ

  • What is The Creator?

    The Creator is GOD, I am The Creator, you are The Creator. Be inspired.

  • What forms of payment do you accept?

    We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.

  • Where do you ship to?

    We ship to almost every country in the world.

  • How can I change my shipping address?

    1. Login to your account and go to My Orders.
    2. Find the order you wish to modify, and click View Order.
    3. Next to the Shipping Address field, find the red button that says Change Shipping Address.
    4. Proceed to modify the address and click save.

  • What does shipping cost?

    Just add the items to your cart and select your country from the list to get a shipping price.

  • How long does shipping take? What shipping methods do you use?

    All orders are shipped via Skynet. Please allow 2-4 business days for orders to be processed after your purchase is complete.

    Domestic Shipping (within the SA)

    • Standard Shipping (Skynet First Class and Priority): 5-10 business days
    • Express Shipping (Skynet Express Mail): 2-3 business days

    International Shipping (varies per country)

    • First Class International: 3-5 weeks (customs processing times vary)
    • Priority International: 10-15 business days (customs processing times vary)

  • I live outside of SA, will I be charged additional customs fees or import taxes?

    Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

  • How can I track my orders & payment?

    Once your order has been shipped, you will receive an email with a Skynet tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the SA, the tracking links may not update but the package is still on its way.

  • How do I cancel my orders before I make a payment?

    Simply click on cart, edit and checkout. Delete the selected items and you’re good to go .

  • What is your return policy?

    We have information for you specifically for that. Click on this ~> Shipping Returns

  • Can I pay using Paypal without a Paypal account?

    If you want to pay with your credit card without signing up on the page, you should do that though. Click on “Pay with a debit or credit card, or PayPal Credit”. Now, you are presented with a form that requires the information about your credit or debit card.

  • How do I make payments using Paypal? How does it work?

    reate a PayPal account and securely link your bank, credit, and debit card details. When you check out online at millions of sites, just look for the PayPal button. Log into PayPal and speed through checkout securely with just an email and password.

  • Why must I make payment immediately at checkout?

    Because we need to know that you have made payment and get your order number and shipping address before we can send you the goods.

  • Do you sell Gift Cards?

    Yeah we got you. You can purchase The Creator Gift Card The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.

  • What happens in the event of unsatisfactory?

    Simply return the unused item to:

    1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
    2. Mail your return to:
      The Creator Brand
      Attn: Returns/Exchanges/Unsatisfactory
      21 Sunset Avenue
      Sandton, SA 2195
    3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

  • I want to sell The Creator Brand clothing and products in my shop. Do you sell wholesale?

    We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that The Creator Brand is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.

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